Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL).Product must be the exact same model number as it appears on DysonCanada.ca and in stock.Just contact our Customer Service team at 1-87 to get started. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. If you have any queries regarding your order, please contact or call us at 1-87.īe confident that you are getting the best price on Dysoncanada.ca. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot. We will email you a pre-paid return shipping label. If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at or by phone at 1-87.ĭyson will cover the cost for the return shipping of any new machines. In the event that this happens, please contact Dyson Canada via email at or by phone at 1-87. If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. What happens if my order was ‘returned to sender’? Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:ġ) Contact your selected carrier to arrange for a second delivery attempt.Ģ) Pick up the package from your local Purolator depot or Canada Post office. Since a signature is always required, please try to make sure someone is home to sign for your package. What happens if I’m not home to receive my shipment? Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process. Shipping to PO boxes is not available due to package size restrictions.Ĭan I ship to a different address than my billing address? You will be sent a notice of shipment email with tracking information upon the shipment of your order. This is to ensure that your order is delivered as soon as possible. If ordering multiple products your order may be delivered in multiple shipments. To process orders within this timeframe, we may need to contact you to validate your credentials. Dyson Canada will not be held liable for shipping delays in those cases. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.ĭyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Orders will be shipped within 2-7 business days via Canada Post.Įstimated delivery times to major cities:ĭelivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. Shipping for accessories and spare parts is $5.99. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available. Simply switch to the expedited shipping option in the checkout. If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 3 business days. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Shipping via Purolator or Canada Post is free of change when ordering a machine from dysoncanada.ca and on all orders from a Dyson Demo Store.
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